Welcome to our Return Policy
Last updated November 06, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:
C/ José Amado Soler No. 1037 Local 305. Serrallés
Santo Domingo, Santo Domingo 10127
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Subscription Secret Box
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
To validate your refund the product must still have their respective labels, in case of missing any, the refund will not be applied
● Sale items are FINAL SALE and cannot be returned.